Terms & conditions

1. Introduction

Welcome to Flamiingo by Sony Bhatt. These Terms of Service govern your access to and use of our website, including browsing, purchasing products, and using any related services offered through the website.

Throughout these terms, “we,” “us,” and “our” refer to Flamiingo by Sony Bhatt. “You,” “your,” and “customer” refer to anyone accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable Privacy Policy and Cookies Policy.

2. Products and Product Information

We make reasonable efforts to display product descriptions, colours, patterns, textures, and other details as accurately as possible.

However, actual colours and appearances may vary due to photography, lighting conditions, screen settings, and differences between electronic devices. Such variations may not necessarily indicate a product defect.

Customers are encouraged to review product descriptions, measurements, fabric details, and other available information before placing an order.

If you have questions about a product, please contact our team before completing your purchase.

3. Pricing and Payments

All product prices and applicable charges will be displayed on the website at the time of purchase.

Any applicable shipping fees, taxes, or additional charges will be communicated during checkout or before the order is confirmed, as applicable.

Orders are subject to successful payment verification. We reserve the right to correct genuine pricing or listing errors and to contact customers if an order is affected by such an error.

We do not store complete credit or debit card details on our website where payments are processed through third-party payment service providers. Payment processing is subject to the relevant provider’s terms and security practices.

4. Orders and Order Confirmation

Placing an order constitutes a purchase request. An order confirmation does not necessarily guarantee dispatch if payment verification, product availability, or other necessary checks remain incomplete.

We reserve the right to cancel an order in circumstances such as product unavailability, suspected fraudulent activity, payment failure, or a genuine listing or pricing error. Where payment has already been collected for an order cancelled by us, the amount paid for that order will be refunded through the applicable payment method, subject to applicable law.

Customers are responsible for providing accurate names, contact details, delivery addresses, and other information required to fulfil their orders.

5. Shipping and Delivery

Orders will be processed and dispatched according to the applicable order-processing timelines communicated on our website or by our team.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, operational circumstances, or other factors beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and being available to receive the shipment.

For additional information, customers may contact us using the details provided at the end of this page.

6. Returns, Refunds, and Exchanges

Our return, refund, and exchange eligibility is governed by the respective policies published on our website.

Generally, we consider claims involving damaged or torn products, incorrect products delivered, and orders that have not been delivered.

Customers may be requested to provide order details, photographs, packaging information, and a continuous unboxing video to help verify a claim.

Eligibility, assessment, timelines, and the applicable resolution will be determined in accordance with our published policies and applicable law.

Nothing in these Terms of Service excludes any consumer rights or remedies that cannot lawfully be excluded.

7. Fabric Care and Washing Instructions

Dry cleaning is recommended for the first wash of fabrics unless the product description specifies otherwise.

Customers should follow the care instructions supplied with the product. For fabric-specific washing or maintenance guidance, please contact our team before cleaning the material.

We cannot guarantee against damage resulting from improper washing, unsuitable cleaning methods, misuse, or failure to follow the recommended care instructions.

8. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website for lawful purposes only.
• Avoid fraudulent purchases, payment abuse, or misleading claims.
• Avoid attempting to interfere with the website’s security or functionality.
• Respect our intellectual property and the intellectual property of third parties.

We may restrict access or take appropriate action where misuse, fraud, or unlawful activity is reasonably suspected, subject to applicable law.

9. Intellectual Property

Unless otherwise stated, the website’s text, photographs, graphics, branding, logos, product images, and other original content belong to Flamiingo by Sony Bhatt or are used with appropriate permission.

You may not reproduce, distribute, modify, commercially exploit, or republish such material without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment gateways, delivery providers, analytics tools, and social media integrations.

We do not control all third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their respective terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in this section limits liability where such limitation is prohibited by law, including applicable statutory consumer rights and remedies.

12. Privacy and Cookies

We collect and use personal information in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookies Policy.

By using our website, you acknowledge that you have had the opportunity to review these policies. Where consent is required by applicable law, we will seek the appropriate consent.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Changes will apply prospectively, subject to applicable law and any rights arising from orders already placed.

14. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

Any dispute will be addressed in accordance with applicable Indian law and the procedures available to the parties. The competent courts or authorities having jurisdiction under applicable law may hear such disputes.

15. Contact Information

For questions regarding these Terms of Service, products, or orders, please contact:

Flamiingo by Sony Bhatt

• Address: Plot no. 19, Street no. 6, Sikh Rd, Rail Enclave, Radha Swamy Colony, Bowenpally, Secunderabad, Telangana 500009, India
• Email: info@flamiingbysb.com
• Phone: +91 93463 62520
• Business hours: Monday to Saturday, 10:00 AM–6:00 PM. Closed on Sundays.