Privacy policy

Flamiingo by Sony Bhatt respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit our website or purchase our products.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain the necessary consent.

1. Scope of This Policy

This Privacy Policy applies to information collected through our website, online orders, customer support communications, and other interactions directly related to our business.

It should be read alongside our Terms of Service and Cookies Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

• Name.
• Email address.
• Mobile or telephone number.
• Billing and delivery address.
• City, state, postal code, and country.

B. Order and Transaction Information

When you place an order, we may collect:

• Products purchased and order details.
• Billing and shipping information.
• Order confirmation and transaction references.
• Payment status and payment method information.
• Relevant customer support and refund or exchange records.

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our website when these details are handled by an external payment processor.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the website configuration and your consent choices. This may include:

• IP address and device information.
• Browser type and operating system.
• Pages visited and interactions with the website.
• Referring website and approximate session duration.
• Cookie identifiers and similar technical data.

D. Communications

We may retain information you provide when contacting us by email, telephone, contact form, or other supported communication channels, where necessary to respond to your enquiry or maintain relevant business records.

3. How We Collect Information

We may collect information:

• Directly from you when you place an order, complete a form, or contact us.
• Automatically through website technologies such as cookies and analytics tools, where enabled and permitted.
• From payment processors, courier companies, and other service providers in connection with your order.
• Through third-party integrations when you interact with those services.

We will handle information obtained from these sources in accordance with applicable law.

4. How We Use Your Information

We may use your personal information to:

• Process, confirm, dispatch, and deliver orders.
• Process eligible refunds, exchanges, and other order-related requests.
• Respond to enquiries and provide customer support.
• Send order confirmations, delivery updates, and important service communications.
• Detect fraud, prevent unauthorised activity, and protect website security.
• Improve website functionality, product presentation, and customer experience.
• Analyse website usage and performance where permitted.
• Send promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
• Comply with legal obligations and maintain required business records.

We will not use personal information for purposes that are incompatible with the applicable legal requirements governing its collection and use.

5. Sharing of Information

We may share relevant information with trusted third parties where necessary for legitimate business operations or other lawful purposes, including:

• Payment gateways and payment service providers.
• Courier, shipping, and delivery partners.
• Website hosting and technical service providers.
• Analytics, security, and website-performance providers.
• Customer-support and communication service providers.
• Professional advisers, auditors, or legal representatives where necessary.
• Government authorities or law-enforcement agencies where disclosure is required or lawfully permitted.

We do not authorise service providers to use personal information beyond the purposes permitted by the relevant arrangement and applicable law.

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

6. Payment Information

Payments made through our website may be handled by external payment processors.

Your payment transaction may be subject to the privacy and security practices of the relevant provider. We recommend reviewing the provider’s policies where appropriate.

We do not request your payment PIN, password, or one-time password through unsolicited communications.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website performance, and support marketing activities where enabled.

You can learn more about these technologies and available choices in our Cookies Policy. Where required, non-essential cookies will be used only after the appropriate consent has been obtained.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, accounting, and compliance with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate record-retention requirements.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security, but we will handle information in accordance with applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding our handling of your personal information.
• Exercise other rights available under applicable Indian data-protection laws.

Certain records may need to be retained to meet legal obligations, complete transactions, or resolve disputes.

To exercise an applicable right, please contact us using the details provided below. We may request reasonable information to verify your identity before processing your request.

11. Children’s Privacy

Our website is intended for customers who are legally permitted to make purchases. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control their independent privacy practices.

If you follow a third-party link, please review that provider’s privacy policy before sharing personal information. This Privacy Policy applies to our own activities and does not automatically govern external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technology, service providers, or applicable laws.

The revised version will be published on this page with an updated “Last Updated” date. We encourage customers to review this page periodically.

14. Contact and Grievances

For privacy-related questions, requests, or complaints, contact:

Flamiingo by Sony Bhatt

• Address: Plot no. 19, Street no. 6, Sikh Rd, Rail Enclave, Radha Swamy Colony, Bowenpally, Secunderabad, Telangana 500009, India
• Email: info@flamiingbysb.com
• Phone: +91 93463 62520
• Business hours: Monday to Saturday, 10:00 AM–6:00 PM. Closed on Sundays.

Please describe your request clearly so that we can direct it to the appropriate person for review.